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FAQs

Designed and built for the ages. With minimal care and maintenance, your investment will be enjoyed by generations to come. With just a little TLC, furniture may last a lifetime and even several lifetimes. A valued treasure passed on from generation to generation. Taking care of your furniture is simple and ensures its longevity.

General FAQs

Your local AICO dealer should have finish tiles and fabric swatches on hand to show to their customers. If they do not have the finish tile or fabric swatch you are interested in, they should be able to order it from their AICO representative.

Please visit our Dealer Locator to find the authorized AICO® dealers near you. By choosing the largest range of miles near your zip code, you will get the best list. If you are not finding dealers anywhere near your zip code, please contact us and we will do our best to assist you.

As a manufacturer and importer, we sell our product to authorized retailers who provide sales support and service to the buying public. We do not sell directly to the public. Your local AICO dealer is your source for pricing information and placing an order. You can find the dealer closest to your location by using our Dealer Locator.

We hope to have images available of our new collections as soon as possible after first showing. However, sometimes slight product revisions are required. We do not want to post photos until the product development has been fully completed.

For retail pricing information, please contact your local AICO dealer. You can find the authorized dealers nearest you via the Dealer Locator on our website.

Please contact the dealer from whom you purchased your AICO® product. They will either assist you in obtaining the touch-up markers you need, or advise you on where you can purchase them. AICO® does not produce or stock touch-up markers. You may also Contact Us via the form on our website and we will do our best to direct you.

Please contact the AICO® dealer with whom you placed your order to inquire about shipping. They are the source of all tracking information for your order. If you feel there is a problem, please contact us and we will attempt to assist you.

At this time, we do not offer customization of our product.

To receive a duplicate copy of the assembly instructions for your AICO® product, please contact the AICO® dealer from whom you purchased, or you may contact us and we will email you another set.

We are a business-to-business company, and as such, do not sell directly to the public. To see a full product-line catalog, please visit your local AICO® dealer, which you can find by using our Dealer Locator, or click the catalog button provided in each collection.

Please see our warranty page for all information.

These are the distinctive grains of the finished wood. Each piece has different patterns and characteristics, making each product unique.

It is possible that colors could fade over time, but nothing so drastic as to be noticed on a daily basis. The most obvious cause of color fading is the sun, thus we recommend occasional rotating of cushions, or periodic moving of furniture to prevent any noticeable color changes.

AICO® product is made in its factories throughout Asia. Only the most skilled craftsmen are employed, so as to comply with the strict standards of quality that AICO® expects.

Please see our Furniture Care page for all information.

AICO sells product to a very select group of e-tailer sites, as well as to qualified furniture retailers with an online presence. AICO recommends when purchasing from an e-tailer, or through any website, you exercise due diligence in establishing they are an authorized AICO dealer.

The AICO dealer from whom you purchased your furniture is your direct source for any questions, concerns or service needs you may have. They are knowledgeable about AICO®, and their relationship with us gives them the most up-to-date information available.

Please contact the AICO dealer from whom you purchased your furniture as soon as possible. They will identify the cause, and determine the proper course of action.

If you have been unable to resolve your concerns with the AICO dealer from whom you purchased, please contact us, and we will attempt to facilitate a resolution for you.

Please contact the AICO® dealer from whom you purchased, and they will assist you with ordering replacement parts. If your dealer is no longer available, or will not assist you, please contact us and we will advise you.

Table leaves are actually cut and finished in the table for the perfect fit and finish match, thus extra leaves, or replacement leaves are not available.

If you are not seeing the item on the AICO website any longer, it is likely the item is no longer available at all but please feel free to CONTACT US with the name of the collection and item, and we will do our best to advise you.